Float Health — Healthcare Communication & Digital Innovation

/Our location/

Find us in the heart of Lisbon.

/Privacy Policy/

A. General Part

A.1 Collection and processing of users’ personal data

Within the scope of making the website accessible at https://float-health.com (hereinafter referred to as the "Site") available, as well as the information and contact details integrated therein, Float – Publicidade, Unipessoal Lda., with registered office at Avenida Duque de Loulé n.º 47, 3.º Esq., 1050-086 Lisboa, legal entity no. 506 275 906, in its capacity as data controller (hereinafter referred to as "FLOAT"), may request and process users’ personal data.

For the purposes of this Policy, "personal data" means any information, of any nature and regardless of the medium, including sound and image, relating to an identified or identifiable natural person (hereinafter referred to as the "Data Subject" or "User").

An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to:

an identifier;
an identification number;
specific elements of their physical, physiological, psychological, economic, cultural, or social identity.

A.2 Personal data collected

Through this Privacy Policy, FLOAT provides the User with detailed information about:

the nature of the data collected;
the purposes of the processing;
the processing operations performed.

The personal data collected and processed may include, in particular:

name;
email address;
country;
professional area or specialty;
company;
messages sent through forms.

FLOAT may also collect and process information relating to the User’s hardware and software, as well as data relating to pages visited on the Site.

This information may include:

IP address;
cookie identifiers;
device type;
operating system;
browser type used;
domain name;
access times;
hyperlinks through which the User accessed the Site;

(hereinafter referred to as "Usability Information").

This information is used exclusively to improve the quality of browsing experience on the Site.

FLOAT may also collect personal data through cookies and other tracking technologies, the use of which is regulated in the Cookie Policy.

A.3 Subcontractors and third parties

In the context of personal data processing, FLOAT may use subcontractors, who will process personal data on behalf of and for FLOAT, in accordance with the instructions provided by FLOAT.

These entities will process the data in strict compliance with:

the General Data Protection Regulation;
applicable national legislation;
this Privacy Policy.

No subcontracted entity may transmit personal data to third parties without the prior written authorization of FLOAT, nor use other subcontractors without FLOAT’s consent.

FLOAT undertakes to select only entities that provide sufficient guarantees of the application of appropriate technical and organizational measures to ensure the protection of the rights of data subjects.

All subcontracted entities will be bound by a written contract, which will define, in particular:

the object and duration of the processing;
the nature and purpose of the processing;
the type of personal data processed;
the categories of data subjects;
the rights and obligations of the parties.

Under applicable law, FLOAT may transmit the User’s personal data to other entities when necessary for:

the performance of a contract entered into between the User and FLOAT;
pre-contractual steps requested by the User;
compliance with legal obligations;
the pursuit of legitimate interests of FLOAT or third parties.

This may include the communication of personal data to companies within the FLOAT group, when legally permitted.

A.4 Data Collection Channels

FLOAT may collect personal data:

directly, through the Site; or
indirectly, through other channels.

In the case of direct collection, this occurs through the Site itself.

B. General Principles Applicable to Data Processing

FLOAT is committed to ensuring that the personal data processed is:

processed lawfully, fairly and transparently;
collected for specified, explicit and legitimate purposes;
adequate, relevant and limited to what is necessary for the purposes of the processing;
accurate and up-to-date, with reasonable steps being taken to rectify or erase inaccurate data;
kept only for the period necessary for the purposes of the processing;
processed to ensure adequate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage.

The processing of personal data will be considered lawful whenever at least one of the grounds for lawfulness provided for in Article 6 of the GDPR occurs.

The data retention period varies according to the purpose of the processing and any applicable legal obligations.

In the absence of a specific legal obligation, the data will be kept only for the period strictly necessary for the purposes for which it was collected.

In particular, the User’s personal data will be kept on the Site for six (6) months after the account becomes inactive.

B.1 Purposes of data processing

In general, Users’ personal data may be used to:

allow access to the course platform;
issue participation certificates;
send information or notifications related to courses;
respond to User contact requests;
ensure the correct functioning of the Site;
obtain statistical or aggregated information about the use of the Site.

With the User’s consent, the data may also be used to:

send invitations to events organized by FLOAT or third parties;
send scientific information relevant to the User’s clinical practice;
send promotional information relating to third-party products.

B.2 Technical, organizational and security measures

FLOAT implements appropriate technical and organizational measures to ensure:

the security of personal data;
the confidentiality of information.

These measures include, in particular:

periodic audits of security systems;
training and awareness of employees who handle personal data;
pseudonymization and encryption of personal data;
mechanisms that ensure the confidentiality, integrity, and availability of information systems;
data recovery mechanisms in case of a technical or physical incident.

FLOAT also ensures that, by default, only the data strictly necessary for each specific purpose is processed.

B.3 Transfer of data to third countries

As a rule, data processing associated with the use of the Site does not involve the transfer of personal data outside the European Economic Area.

If this proves necessary, FLOAT will ensure that transfers are carried out in accordance with Chapter V of the GDPR, guaranteeing a level of protection essentially equivalent to that required by European law.

This may be ensured, for example, through:

adequacy decisions of the European Commission;
standard contractual clauses approved by the European Commission;
other adequate safeguards provided for in legislation.

C. User Rights

C.1 Exercising rights

Under applicable law, the User has the following rights:

Right of access
To obtain confirmation as to whether their personal data is being processed and to access it.
Right to rectification
To request the correction of inaccurate or incomplete data.
Right to erasure
To request the deletion of personal data, as provided by law.
Right to restriction of processing
To request restriction of processing in certain circumstances.
Right to data portability
To receive the personal data provided in a structured format and transmit it to another controller.
Right to object
To object to data processing based on legitimate interests or carried out for direct marketing purposes.
Right to withdraw consent
When processing is based on consent, the User may withdraw it at any time.

Rights can be exercised through:

contact via email;
registered letter to FLOAT’s address.

FLOAT will respond to the request within a maximum period of one month, except in cases of special complexity.

If the requests are manifestly unfounded or excessive, FLOAT may refuse to comply or charge reasonable administrative costs.

Without prejudice to other means of recourse, the User has the right to lodge a complaint with the National Data Protection Commission.

C.2 Personal Data Breach

In the event of a personal data breach, FLOAT undertakes to notify the competent supervisory authority within 72 hours whenever such a breach is likely to imply a risk to the rights and freedoms of data subjects.

Where applicable, affected users will also be informed.

D. Final Provisions

D.1 Questions

For any questions related to the processing of personal data, users may contact FLOAT’s Data Protection Officer (DPO).

D.2 Applicable Law and Jurisdiction

This Privacy Policy is governed by the General Data Protection Regulation and applicable Portuguese law.

Any disputes relating to the interpretation or application of this Policy shall be submitted to the courts of the district where FLOAT’s headquarters are located (Judicial Court of the District of Lisbon).

D.3 Changes to the Privacy Policy

FLOAT reserves the right to change this Privacy Policy at any time.

Whenever the Policy is changed, the date of the last update will be indicated at the top of the document.

If the changes are substantial, users will be informed by means of a notice on the Site.

March 11, 2026

/Legal Statement/

Terms and Conditions of Use of the Website

1. Acceptance and changes to the Terms and Conditions of Use

These Terms and Conditions of Use govern access to and use of the website https://float-health.com (hereinafter referred to as the "Site"), under the responsibility of Float – Publicidade, Unipessoal Lda., with registered office at Avenida Duque de Loulé n.º 47, 3.º Esq., 1050-086 Lisboa, legal entity no. 506 275 906, (hereinafter referred to as "FLOAT").

FLOAT acts as a personal data controller for the purposes of Regulation (EU) 2016/679 – General Data Protection Regulation and Law No. 58/2019.

Browsing this Site implies full acceptance of these Terms and Conditions of Use.

If the User does not agree with these Terms and Conditions, they should refrain from using the Site.

FLOAT reserves the right to change these Terms and Conditions whenever necessary, as provided for in point 11.

2. Website Usage

2.1 User Obligations

The User agrees to use the Site in accordance with:

applicable law;
these Terms and Conditions;
the principles of good faith.

The User is solely responsible for their use of the content made available on the Site.

By using the Site, the User agrees to:

Read and fully understand these Terms and Conditions, as well as the applicable privacy and cookie policies;
Not violate any applicable legal provisions;
Respect the rights of FLOAT and third parties, in particular intellectual property rights and rights relating to the protection of personal data;
Act with diligence, responsibility and good faith;
Not use a false identity or conceal their identity;
Not disclose or transmit illegal, offensive, defamatory content or content likely to violate the rights of third parties;
Do not introduce or use any technological tools designed to compromise the security or operation of the Site, including viruses, malware, spyware, Trojans, or any other malicious code;
Do not attempt to gain unauthorized access to IT systems associated with the Site;
Do not use the Site for illegal activities or activities contrary to law, public order, or good morals.

If the User detects any error, vulnerability, or anomaly on the Site, they must report this fact to FLOAT immediately, refraining from exploiting the situation.

2.2 Use and reproduction of content

The User may download or print materials made available on the Site, provided that:

they are used exclusively for personal and non-commercial purposes;
any copyright or proprietary notices are not removed;
the content is not altered or modified.

2.3 Transmission of messages and content

Any message or content transmitted by the User through the Site, including by email or file upload, will be considered non-confidential, unless expressly indicated otherwise.

By transmitting content to the Site, the User grants FLOAT a free, non-exclusive, worldwide, irrevocable and perpetual license to use, reproduce, adapt, publish and distribute such content for purposes related to the management and operation of the Site.

This license does not prejudice the rights of the holder of personal data nor authorize any processing of personal data outside of legitimate and legally permitted purposes.

3. Intellectual property

All content on this Site, including:

trademarks,
logos,
text,
images,
videos,
graphic elements,
design,
computer code,

are the property of FLOAT or used with the permission of their respective owners.

Reproduction, distribution, modification, or use of the content for commercial purposes is prohibited without the prior written authorization of FLOAT.

4. Site Availability and Exclusion of Warranties

The Site is provided "as is," and no express or implied warranty is given with respect to:

continuity of service;
absence of errors;
absolute system security;
accuracy or permanent updating of content.

FLOAT makes reasonable efforts to ensure the proper functioning of the Site, but does not guarantee that access will be permanent or uninterrupted.

5. Security and external connections

FLOAT adopts appropriate technical and organizational measures designed to protect the Site against unauthorized access or security incidents.

However, due to the nature of the Internet, it is not possible to guarantee the complete absence of risks associated with the transmission of information online.

The Site may contain links to third-party websites. FLOAT does not control or assume responsibility for the content or policies of these websites.

6. Protection of personal data

The processing of personal data carried out within the scope of the use of the Site is carried out in accordance with the General Data Protection Regulation and applicable national legislation.

Users' personal data will only be processed for legitimate purposes and in a transparent manner.

Detailed information on the processing of personal data is available in the Site's Privacy Policy.

7. Limitation of liability

To the maximum extent permitted by applicable law, FLOAT will not be liable for any damage resulting from the use or inability to use the Site, including:

economic losses;
data loss;
business interruption;
indirect or consequential damages.

FLOAT's liability will only arise in cases of intent or gross negligence under applicable law.

8. Contacts

For any questions related to the use of the Site, the User can contact:

Email: [email protected].

9. Applicable law and jurisdiction

These Terms and Conditions are governed by Portuguese law.

The Judicial Court of the District of Lisbon shall have jurisdiction to resolve any disputes, with express waiver of any other jurisdiction.

10. Final provisions

If any provision of these Terms and Conditions is deemed invalid or unenforceable, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

11. Changes to the Terms and Conditions

FLOAT reserves the right to modify these Terms and Conditions whenever necessary for reasons of:

legal,
technical,
operational,
commercial.

The changes will take place after they are published on the Site.

If the User does not agree with the changes made, they must cease using the Site.

March 11, 2026

/Cookie Policy/

Float – Publicidade, Unipessoal Lda., with registered office at Avenida Duque de Loulé n.º 47, 3.º Esq., 1050-086 Lisbon, legal entity no. 506 275 906 (hereinafter referred to as "Data Controller" or "FLOAT"), acts as the data controller and, where applicable, as a data processor, in relation to the website https://float-health.com/ (hereinafter referred to as the "Website").

The Controller uses cookies, namely, to:

ensure that the Website remains secure and that the functionalities provided work correctly and fully;
improve navigation and user experience;
measure audiences and analyze the use of the Website.

This Cookie Policy (hereinafter referred to as the "Policy") governs the collection, storage and use of cookies, as well as the processing of information collected through these cookies on the Website.

Whenever necessary, this Policy should be interpreted in conjunction with the applicable legislation governing the matters addressed herein.

It is important to note that:

This Policy does not apply to third-party websites that can be accessed through links available on the Site;
This Policy does not regulate the processing of data carried out by third parties when they collect data through cookies installed by them, such operations being the sole responsibility of those entities.

Users can, at any time, change and manage their preferences regarding the use of cookies through the cookie management tool provided in Section 7 (Security, management and blocking of cookies).

Some cookies may allow the user to be identified and, consequently, the collection of personal data, depending on the permissions granted. In this case, users should also consult the Privacy Policy, available on the Website, which complements this Policy.

1. What are Cookies?

Cookies are small information files, usually in HTML format, stored by a website on the user's device (computer, laptop, smartphone, tablet, or other device).

For the purposes of this Policy, the term "Cookies" also includes other tracking technologies, namely:

tags,
pixel tags,
web beacons,
user identifiers,
or other similar technologies that may be developed.

Whenever a user visits the Website, the internet browser allows access to the cookies installed on their device, enabling:

Recognition of the user's device or digital identifier (when applicable);
Memorization of browsing preferences;
Automatic activation of certain features.

Except for strictly necessary cookies, cookies will only be installed on the user's device with prior, express and informed consent.

With regard to strictly necessary cookies, users can delete them or configure their device to block them automatically, as indicated in Section 7 of this Policy.

2. What are cookies used for?

Cookies can be used to:

ensure the functioning of essential Website functionalities;
improve the performance and efficiency of the Website;
collect information about user preferences;
present content or advertising more relevant to the user's interests.

They can also be used to present personalized advertising based on:

browsing history;
cookies previously installed on the user's device.

The specific use of cookies by the Website is described in this Policy.

3. Purposes of Using Cookies

The Website may use different types of cookies associated with distinct purposes.

Strictly Necessary Cookies

These cookies are essential to enable:

access to essential Website functionalities;
the use of functionalities requested by the user.

They may be necessary, for example, to:

allow access to the training platform;
allow access to the user's account on the Website;
ensure browsing security.

Users can configure their browser to block these cookies or to receive alerts about them.

However, this may affect the functioning of certain Website functionalities.

Performance Cookies

These cookies collect statistical information about the use of the Website, allowing those responsible for the Website to analyze:

how users use the Website;
interaction with different pages.

In some cases, these cookies may also be used, in conjunction with advertising cookies, to count interactions with advertisements displayed on the Website.

More detailed information about the cookies used, including:

entity responsible for processing,
mode of operation,
purpose,
retention period,
possible sharing of data with third parties,

is available in the detailed cookie table associated with this Policy.

4. Entities responsible for placing cookies

Each cookie has an associated domain and can be classified according to its origin as follows:

First-party cookies

These are cookies managed and stored by the Controller's domain or its affiliated entities.

Third-party cookies

These are cookies installed on the user's device through domains managed by third parties, whose content or technological solutions are integrated into the Website.

In these cases, the third party may process the data collected through cookies, and FLOAT may not have the ability to configure or change the operation of these cookies.

Additional information about the first-party and third-party cookies used is available in the supplementary documentation associated with this Policy.

5. Cookie Duration

Regarding the retention period, cookies can be classified as:

Session cookies
These are automatically deleted when the user ends the browser session or closes the browser.
Persistent cookies
These remain stored on the device for a defined period of time, being deleted only:
- when the established retention period expires; or
- by user action.

6. Security, management and blocking of cookies

Since cookies can, under certain circumstances, be intercepted or altered, security measures are adopted to mitigate such risks.

To protect users' rights, as well as their privacy and the protection of their personal data, the Website provides a cookie management tool.

Through this tool, users can, at any time:

view the cookies used;
change usage preferences;
withdraw previously granted consent for certain cookies.

The cookie management tool can be accessed via the cookie management icon, available in the lower left corner of the Website.

Managing cookies through your browser

Most browsers also allow you to:

control the cookies stored on your device;
check which cookies are installed;
delete existing cookies;
configure the blocking of new cookies.

Users can also configure their browser to receive notifications whenever a new cookie is installed.

It is important to note that disabling cookies may affect the functioning of certain website features.

7. Changes to the Cookie Policy

The Controller may, at any time and without prior notice, change, update or delete, in whole or in part, this Cookie Policy.

Whenever changes are considered relevant, users will be informed through a notice on the Website, and may be invited to:

consult the Policy again;
review their cookie preferences through the management tool provided.

March 11, 2026

Cookies

Analytics consent

We use Google Analytics to understand how the site is used and improve it. You can accept or reject analytics cookies. Essential cookies remain active. Privacy Policy

Where compliance turns compelling.

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